The primary goal of the Customer Experience Manager is to foster customer loyalty through high-quality interactions at each step of the customer lifecycle. The Customer Experience Manager is responsible for improving the experiences that customers have with SES Networks, with the goal of increasing satisfaction, loyalty, retention, and share of wallet. The Customer Experience manager executes on the customer experience strategy (Heartbeat) by analyzing customer feedback, in conjunction with operational data, to create a shared understanding of the current landscape and supporting making strategic choices about customer experience improvement opportunities across the customer life cycle, setting the direction, driving action, engaging with the business, developing a culture of authentic customer centricity, and supporting sustainable business growth.
X-EQUO Werving & Selectie & Detachering B.V.Den Haag, Nederland
€3.300 - €4.300
Wil jij de (externe) communicatie strategie vormgeven, implementeren en uitvoeren bij een internationale adviesorganisatie? In de regio...
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