Customer Experience Manager Detachering

Short job description:

The primary goal of the Customer Experience Manager is to foster customer loyalty through high-quality interactions at each step of the customer lifecycle. The Customer Experience Manager is responsible for improving the experiences that customers have with SES Networks, with the goal of increasing satisfaction, loyalty, retention, and share of wallet.  The Customer Experience manager executes on the customer experience strategy (Heartbeat) by analyzing customer feedback, in conjunction with operational data, to create a shared understanding of the current landscape and supporting making strategic choices about customer experience improvement opportunities across the customer life cycle, setting the direction, driving action, engaging with the business, developing a culture of authentic customer centricity, and supporting sustainable business growth.

Are you interests in this vacancy? Send your letter of motivation and resume as soon as possible to guido.harsveld@x-equo.nl. It is also advisable to follow me, Guido Harsveld, on LinkedIn (https://www.linkedin.com/in/guido-harsveld-0132bb/), because I always publish new vacancies on my profile. We also have a group on LinkedIn: ‘X-EQUO Finance & Credit Management Jobs’ ( https://www.linkedin.com/groups/3899694 ) for all our new vacancies and assignments.